Cryptolock Virus and What You Need to Know



You may or may not have heard of the Cryptolock virus, it is one of the worst viruses that can infect your computer. The main purpose of the virus is to encrypt all your files to where you cannot access them. The virus usually demands a high priced ransom and if not paid, your files will be permanently gone!

It is recommended to take precautions incase this type of virus happens. Most importantly is Back Up your files! Make sure you make regular back ups of your files and do not keep the device you used to backup plugged in to the computer regularly because the virus will also encrypt any attached devices.

We at Computer Repair Jacksonville Florida are very familiar with this virus and are more than happy to help you if you get into trouble. Please feel free to contact Abundant Computer Services, LLC at 904-371-3118 and we will resolve any computer repair needs you may have quickly!



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FBI virus is everywhere!

We have been getting a lot of calls lately on this FBI virus. We at Computer Repair Jacksonville Florida would like to warn you about this. Please do not click on any links that you are not familiar with. Do not open emails from people who you are not familiar with. Even if it is an email that comes from someone you know, beware of emails with just a link. Here an example of what the FBI virus looks like:


If you get this virus and are not sure what to do. Please turn your computer off ASAP and call Abundant Computer Services, LLC at 904-371-3118 for same day removal!

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Beware of the fake Fedex Email going around.

There is an email going around that claims to be from FedEx and pretends to give you a tracking number and you have to click on the link at the bottom. Once you click on the link you end up getting the Vista Defender virus which pretends to be a real anti-virus. Please do yourself a favor and never click on any of these types of emails. You should also be able to tell that the email has improper grammar and spelling.
Here is what the email looks like:

If accidently clicked on. We are skilled in the removal process of these types of viruses. Feel free to call your Jacksonville Florida Computer Repair experts at 904-371-3118 for service Today!

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Windows 8 comes out this week.

Are you ready for Windows 8? Computer Repair Jacksonville Florida is ready to assist you in any Windows 8 questions you may have. Do you need help upgrading? Or are you buying a new computer with Windows 8? We would be happy to assist in any way. Call Abundant Computer Services at 904-371-3118 for help today.


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Worried about the DNS Malware?

 Visit: to check and see if you are infected.

DNSChanger Malware

DNS (Domain Name System) is an Internet service that converts user-friendly domain names into the numerical Internet protocol (IP) addresses that computers use to talk to each other. When you enter a domain name, such as, in your web browser address bar, your computer contacts DNS servers to determine the IP address for the website. Your computer then uses this IP address to locate and connect to the website. DNS servers are operated by your Internet service provider (ISP) and are included in your computer’s network configuration. DNS and DNS Servers are a critical component of your computer’s operating environment—without them, you would not be able to access websites, send e-mail, or use any other Internet services.

Criminals have learned that if they can control a user’s DNS servers, they can control what sites the user connects to on the Internet. By controlling DNS, a criminal can get an unsuspecting user to connect to a fraudulent website or to interfere with that user’s online web browsing. One way criminals do this is by infecting computers with a class of malicious software (malware) called DNSChanger. In this scenario, the criminal uses the malware to change the user’s DNS server settings to replace the ISP’s good DNS servers with bad DNS servers operated by the criminal. A bad DNS server operated by a criminal is referred to as a rogue DNS server.

The FBI has uncovered a network of rogue DNS servers and has taken steps to disable it. The FBI is also undertaking an effort to identify and notify victims who have been impacted by the DNSChanger malware. One consequence of disabling the rogue DNS network is that victims who rely on the rogue DNS network for DNS service could lose access to DNS services. To address this, the FBI has worked with private sector technical experts to develop a plan for a private-sector, non-government entity to operate and maintain clean DNS servers for the infected victims. The FBI has also provided information to ISPs that can be used to redirect their users from the rogue DNS servers to the ISPs’ own legitimate servers. The FBI will support the operation of the clean DNS servers for four months, allowing time for users, businesses, and other entities to identify and fix infected computers. At no time will the FBI have access to any data concerning the Internet activity of the victims.

It is quite possible that computers infected with this malware may also be infected with other malware. The establishment of these clean DNS servers does not guarantee that the computers are safe from other malware. The main intent is to ensure users do not lose DNS services.


What Does DNSChanger Do to My Computer?


DNSChanger malware causes a computer to use rogue DNS servers in one of two ways. First, it changes the computer’s DNS server settings to replace the ISP’s good DNS servers with rogue DNS servers operated by the criminal. Second, it attempts to access devices on the victim’s small office/home office (SOHO) network that run a dynamic host configuration protocol (DHCP) server (eg. a router or home gateway). The malware attempts to access these devices using common default usernames and passwords and, if successful, changes the DNS servers these devices use from the ISP’s good DNS servers to rogue DNS servers operated by the criminals. This is a change that may impact all computers on the SOHO network, even if those computers are not infected with the malware.


Am I Infected?

The best way to determine if your computer or SOHO router has been affected by DNSChanger is to have them evaluated by a computer professional. However, the following steps can help you gather information before consulting a computer professional.

To determine if a computer is using rogue DNS servers, it is necessary to check the DNS server settings on the computer. If the computer is connected to a wireless access point or router, the settings on those devices should be checked as well.


Checking the Computer:

If you are using a Windows computer, open a command prompt. This can be done by selecting Run from the Start Menu and entering cmd.exe or starting the command prompt application, typically located in the Accessories folder within Programs on your Start Menu, as shown below:

At the command prompt, enter:

ipconfig /all

Look for the entry that reads “DNS Servers……….”

The numbers on this line and the line(s) below it are the IP addresses for your DNS servers. These numbers are in the format of nnn.nnn.nnn.nnn, where nnn is a number in the range of 0 to 255. Make note of the IP addresses for the DNS servers and compare them to the table of known rogue DNS servers listed later in this document. If the IP addresses of your DNS server appear in the table below, then the computer is using rogue DNS.

You can also look for your DNS servers without using the command prompt.

For windows XP machines, click on Start and select My Network Places. Then select Network Connections. In this example, the wireless connection is used.

Click on the connection that is active. This will bring up the Network Connection Status screen. Click on Support and then Details. Check for the values that correspond to the DNS servers.

If you are using an Apple computer, click on the Apple in the top left corner and choose System Preferences.


Then, from the Apple System Preferences window, choose Network.

The Apple Network pane will show a number of possible connections on the left side. Choose the one that is active for you and click on the Advanced button in the right lower corner. Then choose DNS from the options to show the DNS servers you are using.

Compare whether your computer has DNS servers listed in the number ranges listed below.

Rogue DNS Servers85.255.112.0 through To make the comparison between the computer’s DNS servers and this table easier, start by comparing the first number before the first dot. For example, if your DNS servers do not start with 85, 67, 93, 77, 213, or 64, you can move on to the next step. If your servers start with any of those numbers, continue the comparison. through through through through through




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Microsoft Security Essentials is a good alternative anti-virus.

Microsoft Security Essentials is a free powerful anti-virus that works on PCs running Win XP – Win 7. We have been recommending Microsoft Security Essentials to clients for their home and small business computers as an alternative to expensive anti-viruses that usually do not work.

Without mentioning any names, many people use products that really slow down the computers. Why pay for an anti-virus that does not work and slows down your computer?

If you aren’t running anti-virus software on your pc or you are just plain unhappy with your what you are currently using. Check out Microsoft Security Essentials at: . Do make sure to remove your current anti-virus before installing any other anti-virus.

Abundant Computer Services has cleaned thousands of viruses on many machines and would love to help you in any computer repair needs. If you’re having trouble with your Mac or PC, give us a call at (904) 371-3118. We are here to help!

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Cleaning Out the Viruses on Your PC!

Do you feel that your home computer seems to be running slow? Do you live in the Jacksonville, Florida area as well? If so you are in luck! There are multiple methods for PC repairmen to get rid of viruses, sometimes your regular anti-virus program may not work! This is why hiring a PC repairman is in your best interest not only for yourself but also in your data. You never know if your data has been compromised until it is too late. This is why using a local PC repairman is useful!

There is a plethora of PC repair services in the Jacksonville, Florida area as well as online. So how do you know to trust one? Allowing someone to gain access to your PC in this age is like letting someone into your home. We keep various amounts of information on our PCs both personal and professional. Well this computer service is great because everyone is well experienced! Not only that but treating customers as friends and with respect shows a great quality in a PC repair shop.

The process of virus cleaning can get complicated! You count on your anti-virus program to catch all of your viruses, but what happens when your computer will not let you run your anti-virus program? This is a perfect sign that you need to hire a PC repairman! Sometimes you have to boot in safe mode, and turn off networking features, or several other features! You need to cut off the internet connection to the virus; this is how hackers are able to access your information. Computer repairmen in the Jacksonville, Florida will also try to ensure that you are secure from any other virus attacks again! They will give you tips on how to keep your computer safe. Also checking common troubleshooting problems such as your Wi-Fi connection being unsecure is another way for viruses to infect your computer and cause havoc.

Thinking you can repair your PC on your own? This is a common mistake most people make; they think that they will just download any free software on the internet that will help them destroy a virus. This never normally helps, the software most consumers download is normally a virus disguised as an anti-virus program.  Windows does not see it as malicious software as long as you confirm the download, so it is let through your firewall and directly to your files. This is another vital reason using a local computer repairman in the Jacksonville, Florida area can save you time and money! Money, which is another problem we need to talk about. Viruses can gain access to all of your files including bank accounts and credit cards. Viruses can then steal your identity and that is another problem you have hassle with. This is why keeping your computer virus free is vital!

All in all spending money on a computer repairman in the Jacksonville, Florida area to protect you is worth it. We specialize in virus removal so let us help you today! It is an inexpensive price to pay to keep your data safe for your business, family, and yourself.

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24/7 Computer Repair in Jacksonville Florida

Have you ever had a computer issue and it was after hours?
Are you not able to get a hold of anyone after 5pm?

We are here to help! We provide 24/7 Computer Repair services in the Jacksonville FL and  Surround area. We will come to your place of business or home and take care of the issue.

Call us 904-371-3118 for a free phone consultation.

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Is Microsoft Outlook acting up?

If you are having issues with Microsoft Outlook, then starting it in safe mode is your best bet. Starting Outlook in Safe Mode will prevent add-ins from being loaded, prevents several settings files from being loaded and turns off the Reading Pane which in turn helps you diagnose the issue.

To start Outlook in Safe Mode here is what you need to do:
■ Windows XP
Start-> Run; outlook.exe /safe
■ Windows Vista and Windows 7
Start-> type; outlook.exe /safe

If you are having issues that you just cannot figure out. Call the Jacksonville FL Computer Repair Experts at ACS (904) 371-3118

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Beware of “Cleanup Programs”

These days, there are tons of free “Cleanup Programs”. How do you know which ones are real and which ones really work? That is tough because we have tested various ones that you see offered on TV, such as and others. We have found that majority of these registry and system cleaners can do more harm then they do help. Some such as have even been found to have spyware built into them. The only one I have found to work well is CCleaner. This is a great program and will clean your computer pretty quick. So when surfing the web for a free alternative, be careful, because you might just make your PC worse than it was before or compromise your PC to more spyware and viruses.

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